Let's try these steps first:
Make sure your bluetooth on your phone is turned on.
Fully close and open the app, so it can have a chance to re-sync.
Make sure the scooter is charged.
Here is a link to our full SV1 Electric Scooter – Quick Start Guide.
If you still can't connect, reach out to a member of our Rider Ops Team here using the blue bubble located on the lower right corner of your screen to open the messenger.
Rest assured, if we can't get you up and running quickly, we have a "no-questions-asked, scooter repair or replacement" policy!