Let's try these steps first:
- Make sure your bluetooth on your phone is turned on
- Fully close and open the app, so it can have a chance to resync
- Make sure the scooter is charged
- If the scooter is locked, make sure your scooter is turned off while you try to unlock it.
Here is a link to our full SV1 Electric Scooter – Quick Start Guide.
If you still can't connect, reach out to a member of our Rider Ops Team here. Rest assured, if we can't get you up and running quickly, we have a "no-questions-asked, scooter repair or replacement" policy!