Let's try these steps first:
- When charging, you should see the power button light red. If not, check that your power cable is properly connected to your wall adapter
- With the charging cable plugged in, press and hold down the power button for at least 5 seconds. When you release, the power button should turn green within 10 seconds
Here is a link to our full Classon Smart Helmet – Quick Start Guide.
If you still can't connect, reach out to a member of our Rider Ops Team here. Rest assured, if we can't get you up and running quickly, we have a "no-questions-asked, scooter repair or replacement" policy!