All membership drafts run on the 1st of the month. You may have picked up your scooter on a different day. To account for this, we charge the full membership on Day 1 (when you pick up the scooter) and apply a prorated rate to the following month.

For example, let's say you picked up your scooter on April 23. That first day, your charges included a one time $50 set up fee, $49 for the membership, plus tax.* This adds up to $107.79. Instead of charging the full $49 on May 1st, we apply a credit for the unused time in April and will only charge what's left.

You can expect to see your regular membership charges on your second month of membership. We understand this can be a little confusing at first, so please reach out to our Customer Success team and they will gladly clarify any billing questions.

*If you have added an extra battery, please know those have an additional value of $19/month.

Did this answer your question?